Q: Where can you ship to?

We can ship to all the countries.

Q: How long will it take to receive my order?
Usually your order processing time is 3-6 working days.Our standard shipping time is 5-7 working days and expedited shipping is available. You can log into your account to know the status of your order or you can contact us to know the update of your order.

Please note: In Sept. and October,we will be busy with the Halloween orders and processing time might be longer.

Q: What is your payment method?

At present we accept Paypal(With Paypal,you can send payment quickly and securely online).

Visa, Master Card & Credit Card, TT, Money Transfer, West Union are also acceptable.

Q: Do I Have To Pay VAT/Sale Tax?
We do not add any additional charges or taxes.

VAT has been applied on the item which covered by our supplier, customer will not involve in such fee.

Q: Can I Do Business With you?

Of courese,you can! Please contact us at [email protected] for more details.

Q: Cash On Delivery?
No, sorry, Please pay for your order in full, in advance,by Paypal.

Q: How Does Paypal Work?
Using Paypal you have several choices:

  • send money from existing credit on your Paypal account (if any);
  • send money from a credit card: the amount is drawn from your credit card and sent directly to the recipient’s Paypal account;
  • send money from a debit card/ bank account: the amount is sent directly to the recipient’s Paypal account.

Q: Why I Can’t Write A Review?
Of course,everyone can write a review.Please click “Write A Review” and you will be directed to the log in page.If you have an account on Zentaiway.com,please log into first;if you do not have one,you need to Sign Up.Then you can write reviews.We will approve your reviews if they are related to our products.

Q: Why I Do Not Receive A Reply From You?

Please check out your “Spam Folder” of your emailbox.Usually we will get back to you within 6 hours if you leave a message or send us an email to us.